Privacy Policy

This Privacy Policy explains how Red Dog Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our online gambling services. We aim to collect and use information fairly, transparently and only for appropriate business, legal, security and service purposes. By using the website, you acknowledge that information may be handled as described below.

Red Dog Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-122310020-F16), and protects all account and banking data with 256-bit SSL encryption.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Red Dog Casino may collect information that you provide directly, information created through your activity, and technical information received from your device or browser. We seek to limit collection to information that is reasonably needed for the relevant purpose.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications, enquiries, complaints and other messages sent to our support team. This information helps us create and administer your account, provide assistance, confirm your preferences and communicate important service or account information.

Identity and verification information

To help protect the platform and meet applicable obligations, we may request identity, age, location or other verification information. This can include copies of identification documents, proof of address, information about the source or purpose of funds where appropriate, and records of checks carried out on an account. Verification information is used to confirm that an account is being used appropriately, support responsible operation of the service, and assist with anti-fraud, security and compliance checks.

Payments and transactions

We may handle records relating to deposits, withdrawals, wagers, account balances, promotional activity and other transactions. Depending on the payment method, information may include payment identifiers, transaction references and relevant payment status details. We do not need to retain more payment information than is reasonably required to process transactions, investigate disputes, prevent misuse, maintain records and meet legal or operational requirements.

Technical, device and usage data

When you use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interactions with website features. We may also use cookies and similar technologies to remember settings, support functionality, understand website usage, improve performance and help protect accounts and transactions.

How and why information is used

Personal information may be used for the following purposes. The precise use will depend on the information involved, the service you request and the circumstances in which it was collected.

To create, operate and maintain your player account.
To provide gambling services, process account activity and display relevant account information.
To process deposits, withdrawals and other payment-related requests.
To verify identity, age, account details and eligibility to use the service.
To carry out security, anti-fraud, anti-money laundering and related risk checks.
To detect, investigate and prevent suspicious activity, unauthorised access, cheating, abuse or other misuse of the website.
To provide customer support, respond to questions and manage complaints or disputes.
To maintain accurate business, transaction, security and compliance records.
To meet applicable legal, regulatory, tax, accounting and other official obligations.
To monitor, test and improve website functionality, reliability, safety and user experience.
To send service messages, including account, security, transaction and policy updates.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from different parts of the service where this is reasonably necessary for account administration, security, verification, support or legal compliance. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission. We may also use aggregated or de-identified information for analysis and service improvement where it does not reasonably identify you.

Sharing information

Information may be shared with service providers and professional partners that help operate the website, process payments, conduct verification checks, provide technology, monitor security, deliver communications or support business administration. These parties should only handle information as needed for their services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to prevent fraud or harm, protect the rights and safety of players or the service, respond to lawful requests, resolve disputes, or meet legal and regulatory obligations. If information is handled by a provider in another location, appropriate safeguards should apply as required by applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help the website remember your session, maintain account functionality, understand how features are used, improve performance and support security. Some cookies may be placed by service providers that assist with website operation or analytics.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability, security or functionality of some website features. Your browser may also allow you to remove cookies that have already been stored on your device.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or supplier requirements. No website, device or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it should be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate record-keeping needs.

Closing an account does not necessarily result in the immediate removal of every record. Information may need to remain available to address outstanding transactions, prevent repeated misuse, respond to official requests, establish or defend legal claims, or meet record-keeping requirements.

Your choices and privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. Other rights may apply, including asking questions about how information is used or requesting limits on certain processing.

How to make a request

To exercise your data rights, contact support@reddogcasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before responding, particularly where the request concerns account access, identity documents, payment records or other sensitive information. This helps protect your information from unauthorised disclosure.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to remove information where it is no longer needed or where another applicable ground supports deletion.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.

A request to delete information, restrict processing or withdraw marketing consent may not affect processing that is necessary to operate your account, protect the service, complete transactions or comply with legal obligations. We will explain any relevant limitation where appropriate. We aim to handle valid requests within a reasonable period and may retain a record of the request and response for accountability and security purposes.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on this page, with the effective date or other update information where appropriate. You should review the policy periodically, especially before continuing to use the website after a material change.